fg999's Privacy Policy

Section 1

Introduction & Scope

fg999 is a trusted online casino and betting platform in Bangladesh. We take the privacy of our users very seriously. This privacy policy (referred to hereinafter as the "Policy") describes what information is collected when you use fg999's website and services, how it is used, and how your information is kept secure.

This policy applies to all fg999 services — including our website, mobile version, and all related digital services. By continuing to use fg999's services, you are considered to have agreed to the terms of this policy.

Section 2

What Information We Collect

fg999 may collect the following categories of information:

2.1 Identity Information

• Full name and date of birth (for age verification purposes)
• Email address and mobile number
• Residential address and national identity card details (where verification is required)

2.2 Financial Information

• Transaction details related to deposits and withdrawals
• Partial account details for bKash, Nagad, Rocket, Upay, and bank transfers (full account numbers are not stored)
• Deposit and withdrawal history

2.3 Technical Information

• IP address and device type
• Browser and operating system version
• Website activity logs and session duration
• Information collected through cookies and similar tracking technologies

2.4 Gaming Activity Information

• Play history, bet amounts, and results
• Preferred game categories and usage patterns
• Details of bonuses and promotional offers received

Section 3

Purpose of Data Use

fg999 uses collected information for the following legitimate purposes:

3.1 Account Management & Verification

Verifying your identity and ensuring the security of your account is our first priority. For age verification, we confirm that fg999's services are only accessible to individuals aged 21 or above.

3.2 Transaction Processing

The necessary information is used to process all financial transactions, including deposits and withdrawals, smoothly. The minimum deposit amount at fg999 is ৳100 and the minimum withdrawal amount is ৳1,000.

3.3 Customer Support

Our 24/7 live chat and email support team uses your information to resolve any issues or questions you may have quickly.

3.4 Responsible Gaming

We monitor gameplay patterns to identify problematic gaming behaviour and provide timely assistance. This is part of our responsible gaming policy.

3.5 Technical Development & Security

• Prevention of fraud, money laundering, and unauthorised access
• Monitoring and improving site performance
• Diagnosing and resolving technical issues

Section 4

Cookies & Tracking Technologies

The fg999 website uses cookies and similar technologies that enhance your experience. Cookies are small text files stored on your device.

4.1 Types of Cookies

• Essential Cookies: Essential for managing login sessions and security operations.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Used to understand website usage patterns and improve services.

Section 5

Sharing Information with Third Parties

fg999 does not sell your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Payment Processing Partners

Only the necessary transaction information is shared with payment service providers such as bKash, Nagad, Rocket, Upay, and approved banks. These organisations follow their own privacy policies.

5.2 Technology Service Providers

Limited information is shared with technology infrastructure providers for the purpose of operating the site's services. These service providers operate under fg999's guidance and under strict confidentiality terms.

5.3 Legal Obligations

Information may be disclosed in response to applicable laws of Bangladesh, court orders, or legitimate requests from regulatory authorities. In such cases, only the minimum necessary information is disclosed.

5.4 Fraud Prevention

Information may be provided to relevant authorities to assist in investigating fraud, money laundering, or other illegal activities.

Section 6

Security Technologies & Practices

fg999 follows industry-standard security practices to keep your information safe. The key components of our security framework are:

6.1 Encryption Technology

All data transmitted between you and fg999's servers is protected by SSL (Secure Socket Layer) encryption technology. This ensures that your login details, financial data, and personal information are not visible to unauthorised individuals.

6.2 Data Storage Security

Stored data is held in encrypted databases. Passwords are never stored directly — only secure hashes are stored.

6.3 Access Controls

Access to user data is restricted to authorised personnel only and is managed on a need-to-know basis.

6.4 Security Monitoring

• Continuous monitoring of the system for unusual activity
• Regular security assessments and penetration testing
• Detection and prevention of suspicious login attempts

Section 7

Data Retention Period

fg999 retains your information for a defined period based on necessity:

• Account Information: For as long as the account is active and for the period required to meet legal and regulatory obligations after closure.
• Transaction Information: For the period defined by financial record-keeping requirements.
• Log Information: For a limited period for security purposes.

Once the required period has passed, information is securely deleted or anonymised.

Section 8

User Rights

As a fg999 user, you have the following rights:

8.1 Right to Access Information

You may request to know what information fg999 holds about you at any time. Send this request to our support team.

8.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you may request a correction.

8.3 Right to Delete Information

In certain circumstances you may request deletion of your personal information, however complete deletion may not be possible if legal or contractual obligations exist.

8.4 Right to Object to Data Processing

You may opt out of marketing communications at any time. Contact our support team to do so.

Section 9

Protection of Minors

fg999 explicitly does not provide services to individuals under the age of 21. We do not intentionally collect any information from minors. If a person opens an account by providing a false age and this is subsequently proven, that account will be closed immediately and the collected information will be deleted.

If you become aware that a minor is using fg999, please notify us immediately.

Section 10

Policy Changes & Updates

fg999 reserves the right to update this privacy policy in response to changes in its services, technology, or legal requirements.

In the case of any significant changes:

• Registered users will be notified by email.
• A notice will be displayed on the website.
• The effective date of the updated policy will be clearly stated.

Continued use of fg999 after changes have been made will be considered as your consent to the revised policy.

Section 11

International Data Transfers

In some cases, your information may be processed or stored on servers located outside Bangladesh. This only occurs when necessary for operating technology services. In such cases, fg999 ensures that adequate data protection measures are in place in the destination country and that equal protection of your information is guaranteed through transfer agreements.

Section 12

Other Related Policies

This privacy policy is part of fg999's overall policy framework. To learn about the complete policy framework, please refer to our other documents:

• Terms & Conditions — Overall rules and conditions for using the service.
• Responsible Gaming — Guidelines for healthy and controlled gaming habits.
• FAQ — Answers to common questions.