fg999 Responsible Gaming — Enjoy Safely and Healthily
Let entertainment be a source of fun, not a problem. fg999 provides various tools and information to help you play in a controlled and safe way.
Core Principles of Responsible Gaming
Safety First
fg999 believes that the joy of playing is only complete when it remains safe and controlled. Protecting every player's mental and financial wellbeing on the platform is our primary responsibility.
Set Time Limits
Decide in advance how much time you will spend playing each day or each week. Playing beyond a set time is never a good idea — the time-out feature at fg999 helps you stay within your limit.
Stay Within Your Budget
Only spend money on gambling that you can afford to lose. Set a deposit limit and never play with borrowed money or funds set aside for essential needs.
Entertainment Is the Goal
Think of gambling as entertainment, not a source of income. A win is a bonus — a loss is the cost of entertainment. This mindset will keep you in a healthy place.
Self-Exclusion
If you feel gambling is getting out of control, use the self-exclusion option. Keeping your account closed for a set period is the most effective step you can take.
Support Is Always Available
fg999's 24/7 support team assists in both Bengali and English. If you have any issue, contact us via live chat or email — we are always here for you.
21+ Age Policy
fg999 firmly believes that gambling is for adults only. To open an account and place any bet or play any game on our platform, you must be at least 21 years old. This is not just a rule — it is our ethical responsibility to protect the younger generation.
We verify age at registration. If there is any suspicion that a minor is using an account, that account will be suspended immediately and all associated transactions will be cancelled.
If there are young children or teenagers in your home, use a password on your device and enable parental controls in your browser. For more information on this, visit the FAQ page.
Only
If you suspect a minor is playing, please contact us:
[email protected]
Warning Signs of Problem Gambling
If you notice any of the signs below in yourself or someone close to you, it is a signal that it is time to seek help. Acknowledging the problem is the first and most important step.
A tendency to keep betting more to chase losses
Hiding gambling activity from family or friends
Feeling unable to stop playing, or feeling restless when trying to
Spending money needed for daily living on gambling
Playing with borrowed money or gambling instead of paying bills
Neglecting work, studies, or family relationships
Gambling to escape stress, loneliness, or anxiety
Disrupted sleep, eating, or daily routine
If even one of the signs above feels familiar, do not wait — contact the fg999 support team. Seeking help is not a sign of weakness; it is an act of courage.
fg999's Control Tools
fg999 believes in giving you full control over your own play. You can use these tools directly from your account, or contact support and we will help you.
Deposit Limits
Set the maximum amount you can deposit per day, per week, or per month. Once a limit is lowered it takes effect immediately; increasing it requires a waiting period.
Time-Out Break
Take a temporary break from playing by setting a time-out ranging from 24 hours to several weeks. You will not be able to log in during this period.
Self-Exclusion
Use self-exclusion for a longer-term break. Your account will be completely inactive for the chosen period and no promotional communications will be sent.
Activity Review
You can view your play history, deposit records, and spending amounts at any time. Knowing your own data is the foundation for making informed decisions.
Tip: If you have trouble activating any tool, reach out directly via live chat or email us at [email protected]. Our team is available 24 hours a day, 7 days a week.
Practical Tips for Healthy Play
Before you start playing, decide the maximum amount you will spend today — and stick to it.
Avoid gambling when you are stressed, angry, or upset.
Never place bets under the influence of alcohol or any other substance.
Accept every loss as a normal part of the game — do not play more to chase it.
Take regular breaks — step away from the screen for at least 10-15 minutes every hour.
Spend time with family, friends, and hobbies outside of gambling.
After a win, resist the urge to bet it all again — put your winnings in the bank.
Let a family member know how much time and money you are spending.
Need Support? We Are Here
If gambling starts to feel like a burden rather than fun, pause and talk to the fg999 support team. Our team can assist in both Bengali and English, and your privacy is fully protected.
If you want to set a deposit limit, time-out, or self-exclusion on your account, let us know directly via live chat. No judgement, no complications — your wellbeing is our only goal.
If you think someone close to you is struggling with a gambling problem, you can also reach out to us. Advice and support are completely free.
Frequently Asked Questions
Play Safe, Play Happy
fg999 has casino, cricket, slots, and much more — always play responsibly.